Meaningful Beauty - Very poor customer service

I Had a very similar experience - I purchased Meaningful Beauty over the phone after watching the TV ad that leads you to believe is what the product costs $39.95. I spoke with a customer service representative who assured me that was the cost and I could cancel at any time. I did not like the product, so I called them to cancel my order and that when they inform me that they will continue to bill me each month thereafter. Both the TV commerial and the customer service reprentatives misled me about that being a one time deal. I did not check the webpage to hunt for fine print. You would expect the customer service representative to inform you about the actual cost of a product. So now I am stuck with having to pay for a product which I do not like!!! This company is obviously not very confident of their products to have to stoop to such deceptive marketing methods. Not a great product and disgusting marketing gimmicks.
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ID
#423461 Review #423461 is a subjective opinion of poster.
Location
Bloomington, Indiana
Service
Meaningful Beauty Deal

Meaningful Beauty - Evil Company - Beware

The other reviews are correct. They automatically sign you up for refills and charge you for it. I called 4 times to cancel and still they sent me stuff. Then I got two shipments AFTER they said I was cancelled. I mailed them back as they said to do. I had the post office tape them together good. They refunded me for one (minus shipping you have to submit that and wait a month for it to get to you) but somehow they are saying they never received the other package. THEY WERE TAPED TOGETHER. The whole process of arguing with them and how long it took to cancel put me past my 60 days where they will refund and what not. Now they're saying there's nothing they can do. I have never experienced worst customer service in my life. The product is not near good enough to deal with that ***.
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ID
#392442 Review #392442 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Meaningful Beauty Deal
Loss
$80

Meaningful Beauty - Ms

I wrote a letter to them requesting that they CEASE sending. Of course they sent more. I sent it back. They went INTO MY ACCT., TOOK OUT $70.00 !!!!!!!!! Then my BANK dings me $30.00, so now i'm OUT $100.00, and have NOTHING to show for it!!!!!!!!!!!!!! I'M PISSED!!!!!!!!!!!!!!!! At the time my phone had died twice, so I sent them ANOTHER letter, that they must sign for-asking them WHAT ARE THEY DOING??????????? This is going to be THE LAST MONTHLY ORDER DEAL. Now I have to get a NEW CARD because of them, and to keep them out.
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ID
#381375 Review #381375 is a subjective opinion of poster.
Location
Parker, Arizona
Service
Meaningful Beauty Deal
Loss
$100

Meaningful Beauty - FAKE Advertising!

I saw the commercials with Cindy and thought I might as well try it because they were offering such a great deal for $39.95 When I called customer service the sales woman would NOT let me buy the discounted products, she insisted I had to make another purchase. After 20 minutes of arguing with her about Meaningful Beauty's television ads, she HUNG UP on me. A couple of months later I saw the same ad, and decided to try again but I called 3 times before anyone picked up and found out I had been black listed because I had refused to purchase more expensive products. In hindsight, I'm really luck because it looks as if everyone who paid for products ended up getting ripped off.
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ID
#381278 Review #381278 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Meaningful Beauty Deal

Meaningful Beauty - Thieves!

Okay, so I watched the commercial. It sounded good. I decided to try it because of the "guaranteed money back" promise. I ordered the product on September 19, 2012. I quickly found that I did not like it. One of the products smelled like dog food, seriously. I called and after a ridiculously long wait, I was finally able to speak to someone to cancel future orders. (I ended up calling the line that one uses to place an order instead of customer service because NO ONE was answering at customer service. I was on hold for AT LEAST half an hour before I tried the "place an order" line.) I sent the entire order back on October 9 to get my refund. I sent it back via the USPS, and tracked the shipment. They received it on October 11. On October 25, it was not showing as a refund on my credit card. I called and was told it would take FOUR TO SIX WEEKS to process the refund. Okay. On December 13, I called and was told that they had never received the items. I had to fax them proof that I had sent it back, so I did. On December 26, I called to see why the refund was still not showing up on my statement. I was told the refund went through on December 19, and that it could take a few days for it to show up. Well, here it is, January 7 - almost THREE MONTHS since I returned this ***. It is still not showing up on my statement. I called again, and they are telling me that now I have to fax them a copy of my statement to show that it has not gone through. I called my credit card company, and they checked it out. They said there was no transaction made. I am fed up. I am done. Cindy Crawford, I hope you are able to buy one of your kids a little something with the money you stole from me. Or maybe it will help keep Dr. Sebagh in melons. I don't know what you all will do with the $50, but judging from the other complaints, the money is adding up quickly for you. Cha ching. Cha ching. I just wish I'd donated this money to Easter Seals or another worthy cause instead of donating it to a supermodel and doctor. Live and learn. I am just too annoyed to deal with this anymore. I am letting the $50 go, and letting my anger go. Deep breath.
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ID
#373230 Review #373230 is a subjective opinion of poster.
Location
Pottsville, Pennsylvania
Service
Meaningful Beauty Deal
Loss
$50

Meaningful Beauty - AUTO SHIPMENTS

WHAT IS ADVERTISED IS TRIAL SIZES NOT FULL SIZE PRODUCTS!!! VERY MISSLEADING !!! THEN THEY OFFER YOU A FREE GIFT (COMPLETE BEAUTY COMPLEX, DAILY MULTVITAMIN) AND IF YOU TAKE IT, THEN THEY AUTO SHIP THE NEXT MONTH AND CHARGE YOUR CREDIT CARD. PRODUCT IS THE SAME WAY, BUT THEN THE COST IS IN EXCESS OF $149.OO FOR FULL SIZE BOTTLES AND THEY CHARGE YOUR CREDIT CARD. THIS HAS MADE ME WHERE I WILL NOT ORDER ANYTHING LIKE THIS AGAIN !!! EXTREMELY PISSED EVEN IF THE PRODUCT IS GOOD, I DO NOT LIKE TO DEAL WITH COMPANIES LIKE THIS. BE HONEST AND UPFRONT AND YOU WILL BE SUCESSFUL.
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2 comments
Anonymous
#522970

Proactive is a great product and they auto ship. Use a prepaid card for the specific amount.

They wont be able to harge you. Just send the product back if iy gets shipped.

Anonymous
#493414

Thank you for letting me know. I was going to try this and WEN hair Care products but they wanted auto pay too. That isn't happening.

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ID
#318762 Review #318762 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
Service
Meaningful Beauty Deal
Loss
$200