Meaningful Beauty - Review in Cosmetics and Toiletries category from Saint Louis, Missouri

4.3
Details
Ive been using Meaningful Beauty for a number of years. I have very sensitive skin and have had problems with other products. I LOVE this product!!! My skin is so soft and smooth. I have called the company a number of times to change my order without problems. The price is very reasonable compared to other products. One complaint, the paperwork says I get free products to try worth each shipment. ... yet all I get is free product information.
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ID
#650067 Review #650067 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Product
Meaningful Beauty Beauty Set
Reason of review
Good quality

Meaningful Beauty is an incompetent company

1.0
Details

Update by user Jun 12, 2015

Went to my bank today to cancel my debit card so that they no longer have access to my account. I just dont trust them at all. They will rob you blind.

Original review posted by user Jun 06, 2015

I canceled my meaningful beauty account back in May of 2014 because I didn't want to use products that were full of chemicals anymore. Fast forward to June 1st of 2015 I log into my bank account and a meaningful beauty change for 181.00!!!!!! When I was getting product from them I always paid monthly and for them to try and literally steal from me is atrocious! I was floored!!! I immediately called them livid and was told that the shipment was canceled and the pending change would drop off my account which it did. I called my bank to tell them of the fraud and they made sure the payment was dropped. I thought that was the end of it. I logged into my account again two days ago and there was another change of 181.00 which over drew my bank account and I got charged by my bank 34.00. I was so furious to the point I could have literally beat the *** on the other end of the phone. They also shipped the products and were expecting me to ship it back!!! Of course I'm not paying for shipping for something I didn't even order so they are supposedly sending me out a shipping label. It makes you feel violated that they can just go in and keep charging you over and over again after you had to cancel your account 3 times!!!!!! I told them to eliminate my information from there system completely or they will be hearing from my lawyer. I will not be victim to scammers!!!! I have never in my entire adult life had to deal with something like this or have been made to feel violated. Now I feel as though it could happen again. Also the the fact that they out source to a place where you can hardly understand the person on the other line is pathetic just to save a buck!!! Disgusting company!!
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2 comments
Guthy R
#994525

Hello,

Providing quality customer service is extremely important to us. If you cancelled your account last year and saw a recent charge, we would like to look into this for you.

Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us in your post as well as any of your account information so that we can be of further assistance.

Thank you.

–Meaningful Beauty Customer Care

Guthy R
#994325

Hello,

Providing quality customer service is extremely important to us. If you cancelled your account last year and saw a recent charge, we would like to look into this for you.

Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us in your post as well as any of your account information so that we can be of further assistance.

Thank you.

–Meaningful Beauty Customer Care

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ID
#646561 Review #646561 is a subjective opinion of poster.
Location
Fountain Valley, California
Product
Meaningful Beauty Beauty Set
Cons
  • I did not like
Reason of review
Poor customer service
Loss
$34
Preferred solution
Full refund

Meaningful Beauty - Ordered One (1) and Was Secretly Enrolled in Automatic Shipments

I ordered one set of this from Meaningful Beauty's website for my girlfriend. I selected the option for a one-time only shipment but I started getting more and more shipments and they were all being charged to my credit card without my consent. When I call to get a return address they could not even give me a real address. All I would get was a PO box. Called again and got a different address. Went to UPS to send it back, and was told that the UPS return was set up to go to the US Postal Service and then be returned right back to me. That's right, the pre-paid return is setup in a loop that goes right back to you. Meanwhile, they continued to ship me more packages and charge them to my account. I had to call my credit card bank and ask them to put a block on any charges from this company. So then Guthy Renker, the parent company, started sending me bills for the stuff that had already been returned.
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2 comments
Anonymous
#994272

I guess I did not read the fine, fine print. I also thought I was getting a one time deal and ended up enrolled in ongoing shipments.

I just called today to cancel. I mentioned several of the comments on this thread about people saying after they canceled they received further shipment and/or money taken from their accounts. Very unscrupulous business practices. I would have put up with that if the product was as advertised but it is nothing more than other similar products I have used.

I told the girl if they take one more dollar from my account, I will report them immediately.

I will certainly do that. I have saved the cancellation email and confirmation number and I will use them.

Guthy R
#991910

Hello,

We have read your complaint and would like to respond. Providing quality customer service is extremely important to us.

When you purchased online, the information in your shopping cart details that your initial Meaningful Beauty order will be replenished automatically every 90 days unless you call to cancel. The Meaningful Beauty website does not have a ‘one shipment only” option. If you would like to return a shipment, the details are set forth in the invoice you received with your kit; essentially, you can send us the package along with an invoice or copy of the invoice you received with the shipment at the following address:

Meaningful Beauty

6 Commerce Way Arden, NC 28704 We suggest that you obtain a proof of mailing from your post office and keep it for your records until you see the refunded amount appear in your account. This should occur within 4-6 weeks of receipt.

To be of further assistance, please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the information provided to us in your post so that our team can look into the status of your account and help answer any other questions you may have. Thank you, -Meaningful Beauty Customer Care

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ID
#645166 Review #645166 is a subjective opinion of poster.
Location
Austin, Texas
Product
Meaningful Beauty Beauty Set
Reason of review
Problems with payment

Meaningful Beauty Beauty Set Review

Order took all info, set up account but could not access account or confirm order made on line as other products kept coming up that took me off the site when I did not order them. Still unsure if order went through. Did not ask for promo code, so who knows. Unable to get to terms & agreement but have to check the box to submit review.
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ID
#641513 Review #641513 is a subjective opinion of poster.
Location
Savannah, Georgia
Product
Meaningful Beauty Beauty Set
Reason of review
Order processing issue

Meaningful Beauty - Limited instructions

1.5
Details
I recieved my package with confusing instructions, it said it had a bathroom friendly routine insert. I called and explained I didn't receive it, the CSR said she would send. I receive full sheets of instructions, not what resembled the pic at all. I called to cancel explaining I needed instructions and was told I could use in any order. I find this ridiculous. There are at least 4-5 products and there should be an order. Cindy says "routine" but using it in any order is not a routine. Rep made no offer to help and hung up after I cancelled. Very disappointing.
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1 comment
Guthy R
#986622

Hello, Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us above for further assistance. Thank you.

ID
#638501 Review #638501 is a subjective opinion of poster.
Location
Baldwin, New York
Product
Meaningful Beauty Beauty Set
Cons
  • Customer service
Reason of review
Unclear instructions
Loss
$40
Preferred solution
Full refund

Meaningful Beauty Beauty Set Review

1.8
Details
Aweful customer service - don't buy since they don't refund . All they say is that they will check with their billing deparent and call back in 10 days to get no actions or answers again after doing this follow up for over 5 months
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ID
#635060 Review #635060 is a subjective opinion of poster.
Location
Edison, New Jersey
Product
Meaningful Beauty Beauty Set
Reason of review
Poor customer service

Meaningful Beauty - Fraud

1.0
Details
Keep away from this company. They cheat and will haunt you.meaningful beauty is fraudulent ....! There is much that I can say but they haunt you with products and you send them back and they then send your alleged bill to collection sgencies. This as usual is a practice they follow on a regular basis . Their products are inferior as well. There is so much negative I can say that I do not want to spend the time doing this. Once you get caught up with them you cannot get rid of them and they call and haunt you and their collection people are malicious.
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1 comment
Guthy R
#979858

Hello, Please contact our Corporate Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with details of your experience so we can learn more and assist. Thank you.

ID
#629853 Review #629853 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Meaningful Beauty Beauty Set
Reason of review
Poor customer service
Loss
$156

Meaningful Beauty - I've been a member for over 2 years

I've been using this product for over 2 years plus!!! I love it.... But I feel like I'm entitled to a free sample of the new products. That's only fair to those who pay every month. enough said. Thinking of canceling. I've talked to customer service and they don't give a ***. They said that I'm not going to get every new products that are on TV. THATS WRONG!!!!! .............,,,...........,.,.,,,,,....,,..,....,,????????.........,That's wrong...................just wrong...............,............Just wrong.....just wrong,.......just wrong...... Customer services needs to be more educated.... They have now education when it comes to selling products.......
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4 comments
Anonymous
#967359

Yes, I would agree IF they put it out there b4 you ordered you were getting them. But they didn't. Yes also it would b nice if they thought this way.

Guthy R
#966197

Hi there, We appreciate your feedback and will be sure to pass it along to our team. We don't have any free samples of the products available at the moment, but we do offer a 60-day money back guarantee.

Please call us at 800.927.0047 so that we can help you customize your kit and try some new items at your exclusive member pricing. If you're unsatisfied, you can return them to us for a full refund (less S&H).

Please let us know if there's anything else we can assist with. Thank you.

Anonymous
#981367
@Guthy R

wouldn't it be nice to get that kind of response over the phone!! Maybe you should call in to your own customer service number and pretend to be a customer to see how you are treated and how your problem gets resolved. Judging by the comments on pissedconsumer.com I am one of MANY Overbilled, unhappy pissed off consumers that has been duped into trying your over priced substandard useless products

Anonymous
#965345

You are a great example of whats wrong with this country. You think that you are entitled to something for nothing. Try paying for your wants.

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ID
#614975 Review #614975 is a subjective opinion of poster.
Location
Sherwood, Oregon
Product
Meaningful Beauty Beauty Set
Pros
  • Skin product
Cons
  • Customer service
Reason of review
Poor customer service
I ordered the sample in January 2015 and was charged more than the original price of $39. I called in reference to this and they credited the overage to my card. I used the product and had an adverse reaction to several of the products therefore I did not order...
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1 comment
Guthy R
#962908

Hello, Our Corporate Escalation Team would like to learn more about your experience and assist. If you could please contact us by filling out this form: http://www.meaningfulbeauty.com/lp/cet, someone will be in touch with you shortly to assist. Thank you.

ID
#612229 Review #612229 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Poor customer service

Meaningful Beauty - Beauty Set Review from Casas Adobes, Arizona

Hello. I have recently sent back my MB products minus free gifts. Product was not what I expected didnt work for me. Im hoping that the cancellation refund process goes smoothly. I read your reviews about refunds and returns and how bad customer service is. I hope this will not be the case with me. I do not want another charge added to my credit card. Thats why I sent back the product before you tacked on another charge. Thank you for your time. Im sorry this product did not live up to expectations. memawliz9i@comcast.net
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ID
#610389 Review #610389 is a subjective opinion of poster.
Location
Casas Adobes, Arizona
Product
Meaningful Beauty Beauty Set

Meaningful Beauty - Not a GREAT PRODUCT! BEWARE!!!

I have been using this product for a few months now and see no difference. And I use it diligently. The worst of it is, is that it easily gets into your eyes and burns like crazy. Natural, my a.. I used to use Estee Laudee and I think I am going to go back. It's expensive but it worked. I really don't know why I switched. Got caught up in the commercial I guess. Cindy Crawford is genetically blessed! That's the bottom line. Don't buy into this product. I find I look worse than I did before I started using it! Stick with what you have or use Estee Laudee It's pretty good and they have awesome sales.
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ID
#607763 Review #607763 is a subjective opinion of poster.
Location
Cornwall, Ontario
Product
Meaningful Beauty Beauty Set
Reason of review
Bad quality
Loss
$179
Preferred solution
Full refund

Meaningful Beauty - Fraudulent charges to my credit card

I purchased their product from the commercial yet they started sending me expensive packages of their really awful product (it's pretty much sun screen) at a price over 4 times the cost of the original product. They charged my credit card close to $200 over the original agreed upon amount without my permission. I never agreed to purchasing anything beyond what I saw on tv. There really needs to be an outcry from customers who are being charged for products they never agreed to purchase. I'm terribly afraid that some folks are going to be taken advantage of with their fraudulent credit card charges. BE VERY careful if you purchase this junk--you will loose a lot of money and see no results from the product other than break outs!
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ID
#605782 Review #605782 is a subjective opinion of poster.
Location
Roanoke, Virginia
Product
Meaningful Beauty Beauty Set
Reason of review
Problems with payment

Meaningful Beauty - Charged wrong amount

They advertised it was $39.95! Was charged $49.95! They said there were seven items! Three of them were the same thing and no night cream was in the packet! Not very happy with product and maybe Cindy Crawford and others should do their homework! Back to Lancôme! Why on earth would you make people use 100 words, it makes no sense to elaborate on a product that you are not happy with! I think everything was pretty much summed up in the first two sentences. Over charging and not including the products that are supposed to be in there
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ID
#603536 Review #603536 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
Meaningful Beauty Beauty Set
Reason of review
Pricing issue

Meaningful Beauty - Product doesn't show any improvements

2.0
Details
Used the product for over a year and saw no improvements, a regular drug store moisturizer would work just as well. Cancelled my auto shipment today and am hoping I don't have the same problems stated on here many times over with continuing to bill my credit card. I don't recommend the product and should not better than to order from an infomercial.....sigh. Don't order it, you are better off to visit your local beauty supply store and get quality product there. I too am surprised Cindy Crawford puts her name to it and am quite sure she doesn't use it. I almost feel like it actually helped age my face more.
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ID
#601420 Review #601420 is a subjective opinion of poster.
Location
Calgary, Alberta
Product
Meaningful Beauty Beauty Set
Cons
  • Product
Reason of review
Bad quality

Meaningful Beauty - Beauty Set Review from San Antonio, Texas

Noooooo not a good product!! I AM A LICENSED ESTHETICIAN.. I am telling you, not good quality.awesome sales pitch on tv..like most infomercials.I am appauled at the ingredients quite frankly..and that Ms Crawford has her name attached to this line..it' s honestly no better than drugstore quality..and nothing wrong with using drugstore products if they work for u, just not at the price you pay for this line. The company is like they swindle you..Beware.. terrible customer service.. how can companies like this stay in business?..my advice..I would keep searching.. this is not the fountain of youth..you are better off using coconut oil ( which actually works rather nicely)
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1 comment
Guthy R
#951223

Hello- We would like to assist with anything outstanding on your account and offer further assistance. If you could please contact our team here: http://www.meaningfulbeauty.com/lp/cet, someone from our Corporate Escalation Team will be in touch with you shortly to speak with you. Thank you.

ID
#599503 Review #599503 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Meaningful Beauty Beauty Set
Reason of review
Bad quality