Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I had an account with this company but had to cancel my account in 2016. I spoke to customer service and told them I wanted to reopen my account in 2017 and they told me all I had to do was create a new account.

I did create a new account, got into the site, and found my old account information. When I tried to order products the site told me I do not have an active account. I called customer service, the person on the other line was very difficult to understand, and I told her what the problem was. She told me that it was because I cancelled my account in 2016.

I attempted to order products and pay with paypal but was denied. She told me I could only use a charge card or write a check. I, needless to say, told her that I would have to get back to her. Why can't I use paypal and why can't I order online?

I opened my account under a new name and password but when the site comes up my old information is there and it denies me from ordering. When I call the help center I get really frustrated trying to understand and place an order. I really like how this cream makes my face feel and once I am out I am going to either order it somewhere else or just look for another cream.

I am sad to say that is not what I want to do but it seems these are the only 2 options. I wish they would accept paypal and make it easier to place an order.

Reason of review: Problems with payment.

Monetary Loss: $11.

Preferred solution: let me pay with paypal to get the 90 day supply and then I can use another account for further orders.

I liked: All products received.

I didn't like: Website.

Company wrote 0 private or public responses to the review from Jun 30, 2017.
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If you want the product you can buy from Ulta or Sephora and you don’t have to deal with the actual mb people/auto reorder or trying to cancel


Thanks for all your reviews. I was considering ordering this product, but I will certainly not order it now.

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