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Meaningful Beauty Cream Review

1.0
Details
My sister's eyes swelled shut.!! She applied the eye cream last night & by this morning her eyes were almost swollen shut. Her neighbor had to take her to Urgent Care. By the time she got there they WERE SWOLLEN SHUT. Here's a picture when she 1st got up this morning . DON'T USE THIS PRODUCT.
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ID
#615064 Review #615064 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Meaningful Beauty Cream
Reason of review
Bad quality

Meaningful Beauty - These people are real crooks

The sent me the wrong items and then I have to pay to send them back. Also, I just checked my bank statement and found they charge twice for some vitamins I did not really order. So I am getting ready to call their customer service and if they do not respond correctly and to my satisfaction I will endeavor to do what it takes to show how doubtful is their reputation. Will never anything from them, or Guthy Renker related. Shame of these dishonest people. That Cindy Crawford should be ashamed of lending herself to this disgrace. really pissed at these thiefs
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1 comment
Anonymous
#923180

Just spoke with customer service and they have agreed to refund the vitamin charges. If they do not I will continue to pursue correction to their behavior because this is not the way to build clientele. Will keep you posted.

ID
#576369 Review #576369 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • Charges i did not authorize
  • Billing and handling of accounts
  • Difficult to cancel
Reason of review
Not as described/ advertised
Loss
$115
Preferred solution
Full refund

Meaningful Beauty - Beauty Product Review from Washington, District Of Columbia

Cindy crawford should be ashamed. Like product, but won't order again. Customer service reps are all a bunch of apathetic *** Too many follow up calls a Waist!!
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3 comments
Guthy R
#906499

Hi there, Our Corporate Customer Service Escalation Team would like to learn more about your experience and offer direct assistance. If you could please contact them here: http://www.meaningfulbeauty.com/lp/cet, someone from our team will be in touch with you shortly. Thank you.

Anonymous
#906075

I ordered this product, when I received the confirmation by email, it was for triple the amount to be charged to my credit card. When I phoned, they couldn't find the order, told me to call back next day.

I did, they said the order was shipped already.

Very unscrupulous, I'm surprised Cindy Crawford would lend her name to these people and this method of selling this product. All the above reviews are correct!

Guthy R
#906501
@PissedConsumer906075

Hi there, We would like to learn more and look into the status of your account. If you could please email us at CustomerRelations@guthy-renker.com, someone from our team will be able to assist with anything outstanding on your account. Thank you.

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ID
#561852 Review #561852 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Reason of review
Poor customer service

Serum Review

Horrible customer service.!! Can't understand and they won't listen. No strings attached BS! The product is OK. I like melon serum but cancelled because of misleading business tactics. Just let ppl buy what they want, when they want.
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ID
#561847 Review #561847 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Meaningful Beauty - Double charged my credit card

you guys double charged my credit card and I am a new customer what the *** is that ? my order number is are EDS10C54C5 and are EDS10C54C6 why I only made one order you know what I want to cancel both orders because I can’t believe that you guys would do such a thing to me like I’ve never encountered a situation like this in my entire life system. Another I'd like to mention is that I want my money back because I want to cancel both of them and I no longer want your products .so please give me a refund of my money as soon as possible.
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ID
#403313 Review #403313 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Meaningful Beauty Beauty Set
Loss
$46

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Meaningful Beauty - RUDE, TOOK MONEY, NEVER GOT PRODUCT

I saw the commercial. Bought the product. Upgraded to include a special promo. My card was charged $52.64. $46.65 for product and $5.99 for shipping on 12/14/2012. That same day I received an email confirmation. I was given and order number and order summary.The product never arrived.I called today, 1/7/2013 to find out when I should expect the product.They wanted my credit card number again. I gave it. They wanted my address. I gave it. They said I was not in their system. I said well, I have the Order number you emailed to me, would that help? They said, they do not use order numbers? What? Then why did Guthy-Renker LLC assign me an order number?The woman hung up on me.I called back in and this time a young man answered. He was kind. And he too confirmed that they do not use Order numbers. He also needed my CC number and my address. He wanted to confirm that I knew I was talking with Guth-Renker LLC. I read him the email I received from his company.He could not help me. He had no idea what to do.He put me on hold and never came back.STAY AWAY FROM THESE GUYS!!!
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ID
#373337 Review #373337 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$53

Meaningful Beauty agreed to cancel my order but did not.

I called a customer service representative the day I received my shipment and requested a cancellation. She tried to convince me to change the frequency of the order, but I told her that I would pay for the shipped product and to cancel any further shipments. Now I just received another shipment. I called the customer service number again, and the rep said that my account had not been canceled. Then she said that she would transfer me to a cancellation rep. After waiting on hold about 15 minutes, I just hung up. I am returning the product with a cancellation letter and sending it 'return receipt'. This is an unnecessary aggravation that I should not have to deal with. I would not recommend this product or company to anyone...ever.
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ID
#350975 Review #350975 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Meaningful beauty

Ordered the product, didn't like it sent it back, they said they never got my shipment back and they ate still charging my account. Put me in a financial bind even after canceling. This company should not be allowed to advertise or promote wrongful information. Also there product is cheap and no results. I called today to find out why they are still charging my account and customer service acted like they couldn't return my money even after receiving my cancellation I did two weeks ago, I even shipped the products priority mail. Worst company I have dealt with and I'm appalled Cindy Crawford has openly chosen to promote this wasteful product.
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2 comments
Anonymous
#542580

I think i was a lucky person by listening to all these complaints. I used the product loved it and saw geeat results but could no afford to use any longer i rerurned what ididnt use and was immediatly refunded. If i were to complain the only thing i could think is that it is toooo expensive for regular people sorry for everyoneelse all be diligent its your money they will refund

Anonymous
#529843

Meaningful Beauty is committed to one thing and one thing only -- consumer fraud. As so many others have noted: one orders the trial package for $39.95. They send you the trial offer and charge your credit card $49.95 per month and continue to send you a new box every 3 months. If you contact them, they will tell you to return one box (we had three unopened boxes). When you return it, they continue to bill your credit card. They are liars and operate on fraudulent principles and policies.

They will then turn you over to a collection agency, which will attempt to ruin your credit if you don't pay.

DO NOT EVER CONSIDER ANY TRIAl OFFER from this FRAUDULENT COMPANY! This is not a personal attack. This is just the truth!

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ID
#339268 Review #339268 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$150

Cindy Crawfords Meaningful Beauty

I have tried on more than one occasion to cancel the shipments. I still receive the very much unwanted shipments and it is still charged to my credit card account. I have also returned shipments that I did not get credit for. I am angry because no matter how hard you try, they will not cancel. Any advice on what to do? I do not like any of the products. Customer service is also rude when you ask to cancel. They also try to sell you other products when you do not even want the ones you are receiving currently.
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2 comments
Anonymous
#490662

Cancel your credit or debit card! They can't charge something on a cancelled card

Anonymous
#486803

Call the Better Business Bureau and they will help you. This kind of business practice can get them into major trouble with the BBB.

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ID
#319564 Review #319564 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Meaningful Beauty Products and Services Reviews

Product or Service Reviews
Face Care  2.3 4
Account  2.6 5
Subscription  1.9 61
Sales Representative  1.0 4
Beauty Set  1.8 172

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Latest Question

how do i cancel my order

I got my first order, used it . it burned my skin. I received another one which i didn't open and want to return and cancel my further order

Meaningful Beauty Questions
Meaningful Beauty has yet to credit my credit card for purchases that I DIDN'T purchase! For the 1st time ever I ordered a cosmetic product from a commercial. BIG MISTAKE! I wish I had read these other complaints before buying. The company sends you products you...
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ID
#314400 Review #314400 is a subjective opinion of poster.
Location
Washington, District Of Columbia
I watched Cindy Crawford on TV and thought I'd try it, as I am 37 and love great cleansers, moisturizers, etc.. to help prevent an aging complexion. I used it and wasn't real impressed. My teenage daughter liked it, so I let her use the rest of the supply. Then I...
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27 comments
Anonymous
#1847700

The SAME THING HAPPENED TO ME!!! So frustrating!

Awful company model. Kept getting charged for vitamins after I cancelled. So called and they said it’s a whole other company and they have no control. It’s BS!

The vitamins have the same name and label- how is it a diff company. Plus nobody informed me of this when ordering!

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ID
#306263 Review #306263 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Meaningful Beauty Beauty Set

Meaningful Beauty - Inaccurate charges, False Advertisement

First I thought the product was $39, but when you order it really is 3 payments of $39. I wanted the product so I continued anyway. I bought 2 extra bottles for $6 which the total payments was $46 for 3 payments plus $9.99 shipping and handling. Next day I looked into my bank account and noticed that I have a pending transaction of 139.95. Called Meaningful and spoke to Merilyn and she informs me that in her account she sees the first payment of the 139.95. They can't cancel the current transaction because the product is already being shipped out (also they can't cancel the order to stop being shipped). Now I'm in the process of a claim through my account which they can't cancel the transaction 15 days the product is being shipped back to the merchant, but Meaningful told to give them 4-6 weeks. Ugh ugly..
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ID
#302308 Review #302308 is a subjective opinion of poster.
Location
Washington, District Of Columbia

CINDY CRAWFORD, MEANINGFUL BEAUTY

It is a SCAM....they continue to send product when you cancel. They lie on the phone. I told I never received it and was told it was taken care of and they still continue to send me a bill. This service is a scam and I can't believe Cindy Crawford puts her name on it. The product is no better than store bought products, they make their money in continuing to send you products and not caring whether you receive it or not. EVEN WHEN YOU CANCEL, they tell you that it was too late the product was sent....The dishonesty and fraud is unbelievable here!
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1 comment
Anonymous
#440285

:sigh

Cindy Crawford had deceived women all over the world with her skin care line. She has been undergoing plastic surgery to keep the signs of aging at bay, whilst lying to the public with false claims that MB was the key to her once youthful appearance. I always felt that she was over-rated and never in the league of true supermodels, such as Naomi Campbell and Linda Evangelista.

ID
#295492 Review #295492 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$127

Meaningful Beauty

Update by user Dec 10, 2011

So it is now Dec 10th and I still have not received my refund. After spending several days talking to the post office trying to get my proof of delivery, they stated that it had been returned to them.

They also stated that it goes back to HP yes they say HP warehouse that ships all of Guthy-Renker\'s and other corporations products like Proactive and many others go through HP. They stated that it takes them a long time for Guthy-Renker to get it back into their system because HP would get the product back and then have to get it back to Guthy-Renker. This is why it takes them so long and sometimes why things get lost and you as a customer get charged. If you do not get a proof of delivery you will cause yourself a lot of stress trying to find the package you sent back.

The post office stated they get many complaints form people about stuff they sent back to Meaningful Beauty(Guthy-Renker) stating they never get the packages. So after talking to several Managers at the post office in Des Moines, I called back Meaningful Beauty and stated that indeed the post office has delivered my package back to you guys. They then asked if I had a tracking number I gave them the one the P.O. gave me and she magically found it in the system as a being returned and then stated I would get a check in the mail.

This was back on November 11th. Almost a month later still no check in the mail. I will again be calling them on Monday to see what the next step is to getting my refund. I am sure I will be told it could take several months or weeks before I get the check.

Seriously the customer service that is given from this company is so bad that I can\'t believe they can get away with this. Unfortunately the infomercial really reals you in and you don\'t realize the stress and time it is going to take you to cancel and or return a product to get your money back. I hope many read this before ordering. Unfortunately I think we all end up here after we have had a bad experience with them and are now trying to get the word out.

Best way to spread the word ladies and gentleman is thorough word of Mouth so pay it forward.Spread the word to everyone you know to stay away from Guthy-Renker products. If they think it is o.k.

to treat customers like this then it is our responsibility to spread the word so they no longer have customers to treat this way. Companies should not be allowed to do this.

Original review posted by user Nov 04, 2011

Do not order this product. Returning this product will turn into a battle. They tell you they never receive the product back and the only way they can check to see if they have the product back is by the Post office tracking number of proof of delivery. If you don't have this number they say they never received the product back. I know this because I called twice once without my number and the other with number. Surprise the second time with my number they had it but could not find in system that it was returned with out that tracking number. Seems really strange to me that is the only way they can track if you package was returned to them. If you don't have this number you will be biting almost 200 dollars on second shipment from them. All and all the product is no different then any other facial lotion you buy at target not worth the headaches. Their Customer Service really sucks. And it is a huge nightmare to return the product. Just not worth the money they are charging and what you will end up spending. Save yourself the headache and don't try it.
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3 comments
Anonymous
#522695

so you guys are dumb.meaningful beauty,sheercover,proactiv,and wen hair care at retail price is muuuuuuch more expensive. one bottle of meaningful beauty at retail price is like $90, in my kit i get each item for $18.00 a piece&all for one shipping cost.if you guys read anything you would know.

my kit comes with return instructions, and OF COURSE I would get some sort of proof that i sent it back...once it leaves my hands,it's in several other peoples hands until it gets to them...which is a win win for me bc i just call in with my tracking number 3 days after i've returned it and they credit me no problem..and if its lost or stolen sinc i have proof,i get my refund either way. you can also control your account from your personal computer(schedule ship dates,customize orders,ect) you would know that too if you read the paper work (the same paper work each shipment aside from payment dates&shipdates)

Kelly
#402027

I actually did a return to sender. So with doing that there was a long code on the receipt that I could go to the post office an track where the package was, like what city it was in.

It isn't as good as the proof of delivery thing but it is still a post office tracking number. I would check your receipt if you got one. Also give it a month to two months then call back. I think it took like 2 months before they said they had mine back.

This place is one of the worst companies I have ever dealt with.

Don't expect a quick refund though it is now January 3rd and I still have not got a refund. Although I have been told it's in the mail.

Anonymous
#399534

I am now facing this problem..wish I had read your eamil before ordering the product. Did you get a tracking number when you first returned the product or did you go back to the Post office to get it. MB is telling me that they did not get my return as I did not give them a tracking order.

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ID
#272782 Review #272782 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Meaningful Beauty Beauty Set
Loss
$200

Meaningful Beauty - Cindy Crawford Schemes

I applaud whole heartedly on all of the customer representatives and Cindy Crawford also since she connects her name with this company how to scams hard working people out of their money. First of all, please note that once you have set up the account and gave your credit card information, the only way to stop the continuous unauthorized bill payments charged on your credit card is to cancel your credit card all together. Second, once you purchase the 39.95 S&H one time, it will keep on being delivered without your permission, but wait! You will be billed in three separate payments for it for that one product YOU DID NOT order. Third, your account that you created will still be on file for a year and will be used for their own "records" and will not be deleted. Fourth, your refund will take 4-6wks while still getting billed at the same time for the product that automatically appeared in your mailbox BY CREATING AN ACCOUNT with them. This is how Cindy Crawford and Meaningful Beauty decides how to rip off the AMERICAN people from their hard earned money because we thought as customers that the product is something we might like. Your buisness will represent itself and there are many fustrated customers like me who has to deal with this and unfortunately our ultimatum is to close our credit cards account for you to not reap the benefits from us. You played on our stuipidity and ignorance in order to get rich. I congradulate you that there are loop holes within the system for you guys to get away with this. Dupe us from the start, deal with the whole mess later.
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2 comments
Anonymous
#414312

I was charged 2 charges one for 65.00 and one for 59.00, for which I did not order. They told me, no worries it is canceled out.

In the meantime my card is holding this amount. Watch these people. I would go as far to buy a prepaid card, so they can't rip you off.

My friend was continually sent a new package every month, and she didn't even care for the product. Truthfully, Avon works just as good.

Anonymous
#332295

MEANINGFUL BEAUTY ISNT THE ONLY PRODUCT THT IS SOLD UNDER GUTHY W. NAME or title,as u probably already know at least if u hav tried 2 cancel(4 any reason)they wil try 2 get u with the WEN HAIR PRODUCTS 2,so unlike i was&dnt no why i didnt this time,but we as AMERICAN PPLE,we will continue 2 give thes pple our hardearned money unless we take the time&checkout websites like thisn 1 thts actually created by pple lik us,lol,had 2 laugh 2 keep frm crying. but ples(talkin 2 myself b/c my husband hasnt seen my credit card bill yet so i may get killed 4 not comin on here 1st)tak a minute&read reviews on anything&everything tht u cnt lay n ur hand r least cnt pay a cheap cash price 4 b/c lik the old sayin goes,IF ITS 2 GOOD 2 B TRUE,THEN IT PROABLY IS!

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ID
#254503 Review #254503 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Meaningful Beauty Beauty Set