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Refusal to accept cancelation request!! | Meaningful Beauty review from Cincinnati, Ohio

My husband ordered the basic starter kit for me as a gift. Upon receipt of the products I reviewed the paperwork and saw the provision of products being shipped and billed to his credit card automatically. He didn't realize this when he placed his order, but fine, you can cancel by calling the number provided. No online canceling was available, but again, okay, you just make the call. He made the call immediately once I brought this to his attention and the person he dealt with taking his cancelation request was so rude and basically refusing to process his cancelation request. He finally requested to speak to her supervisor to complain and hopefully get his cancelation processed, and after much verbal battle with the initial call taker refusing to get a supervisor for him, he was transferred to a supposed supervisor and met with a woman with an even worse and rude attitude than the first one. It was an unbelievable experience for him and it wasn't until he told her he was recording the call and demanding cancelation and not authorizing any additional charges to his credit card that she granted his request, but was provided no confirmation of the cancelation actually being made. No matter how good a product is, you undermine all faith in your company when you conduct business like that. I would have ordered more products because I did like them, but I did not want automatic shipments and billings. However, based on the tactics used by the call takers, I would never deal with anyone associated with this product again.
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5 comments
Anonymous
#893101

I canceled my account again today 10-30-04 I canceled this account in July but they say they have no record of it. They better cancel the account today or I will take them to court.

I don't like the product it makes my face dry and flaky.

Anonymous
#771143

I thought about ordering it but after reading your complaint *** no thank you for saving me the hassle of dealing with those rude rich people Mrs. Crawford should be ashamed of endorsing this product even if it works . I would have gone straight to my bank a got my money back. It's great your husband recorded the conversation I bet their jaws dropped ! Lol . I've always used oil of Olay and have had great results I'm turning 40 this year and people think I'm in my early thirties I use it all over my body like lotion . I thank you for your warning I think I will stick with Olay !

Layla
#771231
@Jenna

we were happy to pay for what we received. he knew what he ordered and was prepared to pay for that.

i was happy with the kit and not looking for a refund or anything on that end of it. the automatic shipments and billings was another issue. when he said he wanted to cancel, she straight-up refused to take "no" for an answer. over and over again she refused.

and when he was asking for her supervisor, she refused that over and over again, asking him, why? why do you want to talk to a supervisor; you're dealing with me? he said, are you *** kidding me? not that it matters really, but he doesn't think it was an actual supervisor he was transferred to, just a more aggressive call taker trying her best to beat him down and she too said, no, you cannot cancel.

that's when he informed her he was recording the call, which he wasn't doing at first because it never dawned on him he would have this kind of ordeal, but once he got into it and saw how things were going, he knew he better record and put her on notice that he was recording their conversation.

we've notified the credit card company that we are not authorizing any charges from that company and asked to be notified if any attempts to bill our card is made by them because i have read several complaints/comments from others saying that after similar arguing on the phone as we had, their products were indeed canceled, no more were shipped; however, billing continued to appear on their credit card!

Anonymous
#770761

Tell them that you broke out in a rash, went to your Dr., he read the ingredients on the back of a few of their products, and told you that you are allergic to paraben. That is what I had to tell them, and it worked.

Layla
#771237
@Bashing

i'm sure you know this already, but we shouldn't have to tell a lie in order to make them stop billing for products that we don't want; that's just crazy, lol

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Review
#469647 Review #469647 is a subjective opinion of poster.

MEANINGFUL BEAUTY TRICKERY

Via the TV commercial, I purchased the "Meaningful Beauty" 5 piece kit @ the introductory price of just $39.95 !! WOW! What a great deal. I didn't like the fact that they would "automatically bill me" and continue to send the same product every 3 months. Therefore, after receiving it today, II received it today, I IMMEDIATELY called to cancel anymore shipments and I would just try what I paid for first. Upon telling them, I was informed that I had a BALANCE DUE still of $99.95 for the products I had received!!!! The customer service representative told me that I needed to RETURN the product that I just PAID FOR and they would not send anymore OR bill me anymore!! WHAT??? THIS is a scam hatched straight from the pit of ***. I was so angry. WHO can we contact to STOP THIS TRICKERY to us HONEST consumers??? HELP in VA!!
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1 comment
Anonymous
#773273

Necesito hablar *** ustedes pues hice un pedido llego el primer paquete muy bien y el segundo no llego se regresó y quiero que lo vuelvan a mandar , pero yo no les puedo hablar al tel 1800 9270047 necesito otro tel pues estoy ahorita en México. Quiero que my. Pedido lo vuelvan a mandar a otra dirección en tucson Arizona.

Review
#469351 Review #469351 is a subjective opinion of poster.
Product
Meaningful Beauty Commercial
Loss
$50
Tags
  • Tricked by Cindy Crawford

I order the thirty day supply and was sent and billed for the 90 day supply. | Meaningful Beauty review from Wallingford, Pennsylvania

I called to cancel the order and was told I have a balance of 99.87 due... I was also told to mail back the shipment I received and I will get a full reimbursement.. the second payment is due to charge to my card at the end of January, Help....this is bull.... I should have known better, when the person taking the order can't speak english...I should have known it was a scam to take my money.. I was also told not to cancel my credit card it could tie up the process...what the *** is this.....
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Review
#469328 Review #469328 is a subjective opinion of poster.
Loss
$150
Here is one for the record books. I lost my Credit Card and called my bank to close the account and send me a new card.. The card was replaced with a new one. Two months later I see a charge on my account from Meaningful Beauty. I called my bank to dispute the charge...
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Review
#468697 Review #468697 is a subjective opinion of poster.
Loss
$80

Cancelled account & they still proceeded to charge me | Meaningful Beauty review

I cancelled my account in August & made an unauthorized charge to my card in Christmas last year. I call Christmas eve & the rep said she could see whew is was cancelled but instead of them cancelling they made it for another 5months. The shipment was canceled so I did not receive any product but was billed anyway, was told I'd receive the money back on my card in 3-7 business days, never did. Called again today & got the same thing.i am not happy about this at all. It has put me in a bad spot cuz to some it may not be much money but it sure is to me. My husband has been out of work & I've not had a raise in 4yrs. I work my rear off & we are still struggling & can't make ends meet. I like the product but highly doubt ill be a customer again.
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Review
#468507 Review #468507 is a subjective opinion of poster.

I have been screwed before many times when doing 30 day trials. | Meaningful Beauty review from Rochester, New York

I would really like to try meaninfull beauty, however I refuse to be lied to again and have my account be exhausted. Therefore if this company wants to sell more product they should do what proactive did and make it available where people can gio to the mall and purchase the product with the same deal they provide on the internet. That way all the *** is resolved....Jessica O. Apparently I need to type at least 100 words, however my statement is pretty clear. I believe many will agree with me; it would put an end to those who have to cancel their credit cards and go through a bunch of stress that in this day in age.....we don't need it.
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1 comment
Anonymous
#766295

Since you've been screwed over many times and have learned nothing. My question to you is- Have you placed your trial order, yet? :p

Seriously, don't fall for the hype. There is no Miracle beauty product in a bottle. Unscrupulous companies love the gullible, it's what keep the $$$'s rolling in.. :roll

Review
#465837 Review #465837 is a subjective opinion of poster.
Service
Meaningful Beauty Deal

Cancelled Account and future shipments - continued to charge my bank account after being told they woud not charge me. | Meaningful Beauty review

I called to cancel shipment 4 days prior to shipping since they put a hold on my bank account for the shipment that had not been shipped. They assured me the order and future orders were cancelled and that the "hold" on my account would be lifted at the end of expiration hold date. So the hold was indeed lifted, however, today I checked my bank account and MB withdrew $48.94, a week after the expiration. I called customer service and was told that a shipment was going out. I demanded they put the money back in my account today (it will be 3-5 business days before it will show up) and I further explained that if a shipment arrives it is mine and I refuse to return it since I cancelled the account on 12/11. Why would they process a shipment on 12/20 if I cancelled it? I was assured they will not take any more money out of my bank account. They have the worst customer service and billing process I have ever seen. If you read this, DO NOT EVER order Cindy Crawford's beauty products - I mean EVER!!!!!!!!!!!!!!
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Review
#465795 Review #465795 is a subjective opinion of poster.
Service
Meaningful Beauty Shipping Service

They would not credit back full refund | Meaningful Beauty review from New York, New York

I ordered meaningful beauty, tried the product twice and returned it, they gave me a hard time even though it was within the window, I also cancelled the subscription, but they sent the second order anyway. I returned the second just as the first. They would not give me a full refund, they subtracted the shipping for both shipments from the return, even though I had cancelled the second shipment. They claim full refund. I had to call many times to get the order subscription cancelled. They gave me the run around and finally they agreed only to refund a portion of the costs. This company is a scam and do not order from them.
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Review
#465178 Review #465178 is a subjective opinion of poster.
Product
Meaningful Beauty Subscription
I did some resarch on Cindy Crawford's Meaningful beauty skin care line and dug up some dirt. She is lying about how she maintains a youthful appearance (no surprise there), and the doctor treats her with BOTOX, collagen and other cosmetic procedures. In her own...
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3 comments
Anonymous
#819158

Like any product some people it doesn't work but my mother has used it for years and loves. Online you could find people complaining about paper.

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Review
#462530 Review #462530 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Loss
$888
Tags
  • false advartisement
This is the most disgusting and greedy SCAM I have every encountered. The product has some irritants that cause major breakouts, rashes, swollen eyes, loss of eyelashes, and contain cancer-causing ingredients (that when asked about was LIED to). Reports on customer...
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5 comments
Anonymous
#768924

Hi

I had a similar thing happen before with Guthy Renker they do not care. It is like dealing with the mob they won't return your money and forget customer service.

When I spoke with a rep when trying to get my money back when I had been charged without authorization, she blamed me. Maybe she was right since I was *** enough to do business with them! Now when purchasing products no matter how enticing I won't buy it if they are associated with GR.

Let your wallet do your talking for by not buying anything GR handles. You'll keep your money safe that way also.

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Review
#462527 Review #462527 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Loss
$760
Tags
  • false advartisement
  • informercial