Meaningful Beauty
Reviews and Complaints
www.meaningfulbeauty.com
Orlin Pul
Cindy Crawford Meaningful Beauty
I ordered the one month supply of 49.00/month after it was on TV shopping channel for a couple of times. I checked my MC account and realized that I was charged for 90 days supply a total of 153.84. I called and talked to 3 different customer rep. each time they hanged up on me. I had to call back again. Replayed my recording machine (this is what I have learned should be done each time you order stuff like that) to prove our conversation and final charges which was promised to me at the time of ordering. It showed how repeatedly I was asking the final charges to be repeated on the phone. I even warned them that I am recording the conversation to ensure they don’t rip me off. Yet tonight all I heard was “I am sorry the order was taken mistakenly and entered mistakenly all we could do is to cancel and wait for you to return the order and once we receive the shipment we refund your credit card” I don't get it. Why are they trying so hard advertizing the product on TV and begging people to try one month supply to see how great it is if they keep on *** people off right after - to a point that the customer would never ever be considering this product anymore. I kept telling them that why would not they try to be honest and actually get the customer what they order and this way they may actually stay on the product and even encourage friends and colleagues to try it.????!!!! DO NOT EVEN TRY TO FALL FOR THEIR TV advertisement SCAM>>> I guarantee you will regret calling them-BIG TIME. I wonder how would Cindy Crawford feels about that???
Loss:
$152
Anonymous
Wilmington, North Carolina
Called to cancel shipments months ago
Called to cancel my whatever plan they sat me up on because the $39.95 order comes with a catch. They send u more before u know it and draft your account. Maybe I didn't understand completely but I did call to cancel any other shipments because my employer closed his business. Instead of canceling my account I find out today she suspended it for six months when I realized my bank account had been drafted again. Not only that but I won't get a refund for 4-6 weeks. Worst customer service I have ever experienced. Plus I haven't seen the promising results either. This company is horrible and only cares about getting your money. No care for the customer that has helped them add more to their million dollar company.
Loss:
$60
5 comments
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Verified ReviewerMeaningful Beauty Products
I ordered the Meaningful Beauty products back in March 2013 to be auto shipped every three months. The initial products sent to me were all broken and the cream spilled all over me. I contacted their Consumer Service Department and they told me to throw the items out and that they would send me a replacement. Several weeks went by and still no replacement. I called them again and they promised to ship out a new order. I again waited several weeks but still no product. I called them again and they told me that they sent it out so I again waited two weeks and still no product. I tried to cancel my order which is being fought with my credit card company because they will not refund me my monies.
Loss:
$40
Anonymous
Los Angeles, California
Continued billing after return
I ordered this product once and the initial order was billed twice through paypal which i immediately fixed. I also got two shipments and returned one as soon as it arrived. But, I got a third shipment within one week of the first two and was billed for that. I immediatley called them to tell them i was returning and they said fine. Ever since i've been getting letters for payment of $49.95 for an item i returned. I called Meaningful Beauty 3 times to fix and they told me each time that their computers were down and for me to call back... now i'm getting collection letters. To top it all off, the product sucks and made me break out after first use. Worst experience.
Loss:
$50
1 comment
Anonymous
Huntsville, Alabama
Another Meaningful Beauty Complaint
I called after watching the infomercial a couple of times. It said it was $59.95 for a shipment. I don't remember upgrading my order, I think they just slip that in on you. So I get my order and am charged $59.95 but then wait... next month I am charged $59.95 again and a 3rd month of $59.95. So I call to find out what the deal is. Apparently I upgraded and now instead of an initial $59.95 I have placed a recurring month charge of $59.95. Even though I am a 55 year old woman, after using the product for a couple of months I am not noticing much of a difference to want to pay $59.95/month. I watched the infomercial again to see if I was mistaken and it said the shipment WAS just $59.95 and if you call now you can get it for $39.95. Now I am feeling REALLY pissed about my experience. So thinking that was a done deal, the next week after canceling I get still ANOTHER shipment. I call to say what's the deal on this I canceled my plan. I told them I would just put return to sender on it and return it and was told OH NO don't do that we will send you a return label. And I said and then I have to pay the postage to send back something that I canceled and didn't order? Well if you want to get a quick refund you do need to wait for the return label. I was VERY frustrated now and told the man I WOULD put return to send on it, and if I don't get my refund I would just turn it over to my credit card company to handle. BE AWARE! Before you know it you will be in for $59.95 a month for something that I personally don't think is worth that much. I am a hard working person and if it was a miracle product then maybe I would consider paying that price for the fountain of youth.
Loss:
$240
Derrek Qxq
Montreal, Quebec
Harass by the collecting department for a refused shipment and poor customer services agent
I had refuse the 2nd shipment, return via Purolator same day with confirmation number. Receive first payment notice within the same week. I had sent back the note marking the return date & confirmation #. 4 weeks later I received a 2nd payment notice. I called their accounts department, the agent then claims they had just receive the returned shipment and had set the balance to $0. The same week, I started to receive calls from their collecting department, for 2 weeks I had been harassed by the calls. I called the collecting department today and they were unaware of the 0 balance. The agent suggested that I called the accounts department, which is actually the same # as the customer services. I wanted to complaint and they just keep telling me that you had a $0 balance and it would not hurt your credit. I am unhappy with their not communication between "department" and the agents trying hard to just write me off. It is not the money that matters. The services that they provide is unacceptable!!!!!! Z class.
Terissa Lwi
Brandon, Florida
TOTAL SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ordered the product to hope that to see C.C. will truly be a great thing! Total disapoitment came not only with product it self but with the worst costumer service ever! you can cancel the product many many times and it will still charge your account, but you didnt get the product either. I asked for confirmation number for the cancelation, but nothing!! the person on the phone said that he hold a high position there, but wont provide his name or the position status ?????!!!! If we see another charge on our next month we are going to the laywer! its been 8 month!!!!!!!!!!!!!!!!!!!!!!!!
Loss:
$500
2 comments
Anonymous
You get what you agree to.
This company is reputable. These people who claim they were charged amounts they were unaware of... It's not the company's fault that you're too ignorant to read what you're agreeing to before you confirm. It's stated on the infomercial, commercial, and official website that your order includes auto-delivery. Stop blaming your own stupidity on a company that hasn't done anything wrong. Have some common sense and read into what you're buying. The blame lays on YOU. Continuity programs are what allow you the special pricing. Nothing is free, people. Reality check! Stop trash talking a good product, and accept your fault.
7 comments
Anonymous
Broken Arrow, Oklahoma
The worst customer service place and order when did not order one
This company has the worst customer service ever, they just don't want to listen to you when you are trying to tell them that you want to canceled future orders, that you did not order. One of their Customer service representative Ms. T Reeding actually refused to continue talking to me when I was trying to explain that I did not sign up for another when i haven't even receive the first one. They don't want to listen. hung up the phone on me . I call right back explain how rude she was and was told they new they had bad customer service. I just receive my order and I will send it back with out even opening it. that's how upset i am.
Anonymous
Los Angeles, California
Liars - Charged Even when Cancelled
I ordered the month supply back in April. A few hours after I ordered I changed my mind and called to cancel. They said, I am sorry, we can't cancel it now, it has already been shipped!!....REALLY after 2 hours it shipped!!!!???? She said once I receive it I can return it within 60 days. I said thats fine, but make sure my account is cancelled, I don't want anything more products. She said absolutely, I will cancel any future orders.....come July 9th, my checking account has been charged $173!!!! The charge is still pending so I call to cancel. Again they say there is nothing I can do since the package is in processing!!! This company is total BS, I am a SUPER PISSED CONSUMER!!!! They lie and then get mad at you when you call back mad at them!!!
Loss:
$173
2 comments
Anonymous
Show Low, Arizona
Don't bother ordering this product You will never get it
Ordered this product June 1st 2013 they said I get the "priorty" shipping 5-7 days! Going on 3 months now I've called numerous times had to repeat my address every time they acted like I have the wrong address and there famous lines "I understand your frustration" I asked them to give me the tracking number she gave me the one for UPS and my post office both of them were non existing! They don't care and the "spokes model" doesn't care about anyone she cared about all the money she's making from us!! I found a product that's top 10 beauty product it's No (number) 7!! U can order or Walgreens sales it they merged with this company! It works great! And even better u don't have to deal with customer service who could care less!
Shaquanna Jcs
Atlanta, Georgia
These products are not worth it
They are sold by Guthy Renker...which always upsells....and it becomes almost impossible to get a refund or discontinuation of charges once they get your money. Basically, I saw the infomercial and decided to try the products. I got them. I found them oily....they sat on my skin rather than being absorbed into my skin. Also, I didn't like the smell....it just wasn't a nice smell for me. I have used Shiseido for years and I decided I wanted to see if there was anything better....and there isn't. So..I'm going back to my Shiseido...happily.
Loss:
$200
Tyrion Ruy
Cost is too high
I ordered this product for the $39,95 plus S&H. I did enjoy the product and could see some improvement of my skin. However one month later instead of receiving another supply of Meaningful Beauty I received a bill for outstanding balance of $96.00. When I called I was informed that the order was correct and that I still owed the balance. I was disappointed that insteadof $39.95 it cost $150.00 . I ran out of the some of the products before the 3mos. I called and cancelled the order. The gentleman I spoke with was helpful and did cancel my order. Again I found the products to be good but monthly cost was almost double for what I got.
Anonymous
San Jose, California
Order Scam!!!
I saw the add for meaningful beauty and called right away. They took my information charged my account the next day but I waited over 2 week period and still no products. I called customer service and she said to use my tracking number to track my package. I stated you check my status with the tracking number you provided. At that point I stated i'm not going to chase a product that was suppose to be received by now at this point i'm done. Not willing to go above and beyond on a delivery service they use that is representing them by making sure we receive our products?! The bucket was basically put on me! ridiculous! i'm in customer service and this is unacceptable!. She then said she would re send a new order with an affidavit for not receiving the first order. I checked my account and got another charged mind you it's been a MONTH and no affidavit and no products with no follow ups. I called again to cancel everything i just want my money back. I have to wait for an inconvenient affidavit to get my money back! Get your delivery services to pick up the product using the tracking number to get it back. I have completely lost trust and don't believe in the integrity of this company. I've never been so upset! They have no ability to retain business from an upset customer by being more accommodating. I would reconsider who you're using for your deliveries as a business stand point.
Loss:
$110
2 comments
Kellsey Rgo
Newark, New Jersey
Products are just plain junk!
Luckily, I only purchased the $40 sample package. Honestly..this was way too much to spend on these products (that contain nothing scientifically proven to reduce aging btw). Cannot even say that I was even able to give it a serious attempt because of the immediate rebellion that my skin underwent in just 2 nights of using this junk. In the kit, I used the eye cream, the creme de serum, and the glow serum. Well, if you call redness and severe brekouts glowing..then go right ahead and give it a try. Don't get me wrong..I did not expect miracles, but this is just the poorest quality line out there and are now in the garbage. I have used Reclaim products for years (which is from yet another celebrity line, but products are FABULOUS) and was looking for some supplemental products. I will NOT be using Meaningful Beauty to fulfill that need. Don't wasre your money...wait...evenif its GIVEN to you..don't take a chance..re-gift it!
Loss:
$40
1 comment
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RETURN ADDRESS:
POBOX 10218
DES MOINES IA 50981
Mail them EMPTY so it does not weigh much.. send it insured / return receipt requested ..
QUOTE FROM THIER WEB PAGE "I think you'll love Meaningful Beauty® as much as I do, but if for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the bottles are empty."
I called today to cancel and they gave me the same *** excuse.. we will postpone your shipments for 6 months... THAT IS NOT WHAT I ASKED FOR... I WANT TO CANCEL MY ACCOUNT .. PERIOD...
Better Business Bureau and Consumers affairs is my next step
QUOTE
Customize Your Deliveries
After you receive your initial delivery of Meaningful Beauty, you can adjust the delivery schedule and contents of your Meaningful Beauty deliveries at any time. Just tell us how often you would like to receive your kit and which products you want included. You can cancel or suspend your deliveries at any time by contacting customer service. UNQUOTE
http://www.meaningfulbeauty.com/on/demandware.store/Sites-MeaningfulBeauty-Site/default/CustomerService-ContactUs
Glad I decided to read reviews, was about to order but not now, thanks for the comment
Wow..that is sooo awful that people are sooo disappointed with this product and they are NOT standing by it!!! They say it's the best product and it keeps you looking younger when it makes your skin red!!!! What is this company doing to the consumers.????
I have the same experience. Re returning, they don't pay for the postal cost, nor do they have the real address in the invoice...
Long story short--not easy, requiring multiple calls.
I finished. Let's see if I get the refund in 4-6 weeks.