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Meaningful Beauty - Have never had so many problems with a company before in my entire life!!

I too only wanted the introductory offer. I was automatically sent a new 90 days supply that was charged to my credit card. I immediately sent it back (paying $12.00 in shipping fees myself) With no response to 2 emails I sent. I finally called this morning. They have no record of my cancelling my order or show my order was returned even though I have a tracking# and shows they got it back over 3 weeks ago and the persons signature who signed for it. I was told it may take up to another 3 weeks, to give it time and call back. This is the worst service I have ever experienced. When ever i see Cindy Crawford on t.v it makes my blood boil. Word of advise to anyone.. DO NOT PURCHASE THIS PRODUCT. ITS A FRIGGIN SCAM!!!!!!!
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1 comment
Anonymous
#783551

1. Introductory offers most commonly become auto-ship unless cancelled according to the company terms and conditions.

2.

Note, in the copy below, that a call must be placed (not an email) to initiate your refund. When you CALLED, they started to process it on their end.

3. Cindy Crawford is rather beautiful. Almost angelic, if I dare say!

Now below is the text directly from the MB website T@C.

Thanks!

Continuous Service

If you are placing an order online as part of one of our automatic replenishment programs, in which the products or services you purchase are provided to you at regular intervals as set forth in the applicable product offer (the "Product"), the default term of our Agreement shall be for so long as we make the Product available to you.

IF YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH SHIPMENT WILL BE AUTOMATICALLY PROCESSED AND THE CARD OR APPLICABLE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT IN OUR PROGRAM WILL BE CHARGED AT THE TIME OF EACH SHIPMENT AND/OR IN INSTALLMENTS. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN ONE OF OUR AUTOMATIC REPLENISHMENT PROGRAMS, YOU MAY DO SO BY CALLING A CUSTOMER SERVICE REPRESENTATIVE AT THE NUMBERS LISTED ON THE WEBSITE UNDER CUSTOMER SERVICE.

ID
#474906 Review #474906 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Meaningful Beauty Shipping Service
Loss
$90
I ordered the 39.95 starter kit as a Christmas present. I paid extra for the faster shipping. After not receiving the order on time I called customer service, they discounted my shipment payment, which was fine. Then a week ago I noticed another charge from them for...
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1 comment
Anonymous
#781361

I had the same problem

ID
#473926 Review #473926 is a subjective opinion of poster.
Location
Beaverton, Oregon
Service
Meaningful Beauty Shipping Service
Loss
$150

Meaningful Beauty - Never recieved a shipment, and canceled

Meaningful Beauty never shipped a shipment due to a expired cc. I fixed the expire date and never got another shipment. They then started saying we owed them for a shipment never received. I asked for shipping confirm or any proof of delivery, like UPS info. never could get any info. When you call them they do not sent info. They sent it to collection $39 and i tried with these collectors to get proof of delivery and any info . Nothing ever came. CANNOT REACH A SUPERVISOR WHO IS NOT IN A CALL CENTER. I'M DONE WITH THEM. If they continue to try to collect the $39 i will go to the Attorney General of my state. BAD COMPANY, SAD PART WAS MY WIFE AND I KINDA LIKED THE PRODUCT, THE CUSTOMER SERVICE JUST DOES NOT EXIST.
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1 comment
Anonymous
#783253

the product is good, but the customer service is some of the worst I have seen. you can get the products at Sephora stores.

ID
#473689 Review #473689 is a subjective opinion of poster.
Loss
$39

Meaningful Beauty - Never recieved product

I ordered Meaningful Beauty on Dec 21st for my mom for her birthday. It was only after I ordered the product that I read all the horrible experiences other people had, and I contacted customer service. I sent them an email being explicitly clear that I only wanted the one month supply for 39.95 and that if they charged me for additional products I would cancel my credit card. I received no email back, nor an email saying that my products were shipped. I cancelled my credit card and was issued a new one as a precautionary measure. Today is January 23rd, I still have not received my initial purchase and got an email from Guthy-Renker today stating that "This email is to inform you that your order of the following products has been cancelled." What a terrible scam.
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ID
#472558 Review #472558 is a subjective opinion of poster.
Location
Kingston, Ontario

Meaningful Beauty - CALLED TO CANCEL TALKED INTO A CUSTOMIZED KIT

I CALLED TO END MY SUBSCRIPTION FOR THIS PRODUCT AND INSTEAD OF ALLOWING ME TO DO THIS, THE REPRESENTATIVE TALKED ME INTO WHAT HE SOLD TO ME WAS A "CHEAPER ALTERNATIVE..." THE END RESULT WAS IT WAS DOUBLE THE COST OF THE ORIGINAL PRODUCT (THAT I HAD CALLED TO CANCEL INITIALLY) AND THE CUSTOMER SERVICE REP THAT I SPOKE TO SORT THIS ALL OUT UPON REALIZING THIS WAS COMPLETELY RUDE AND NOT HELPFUL AT ALL. I AM SENDING THEIR PRODUCT BACK WITH A CERTIFICATE OF MAILING AND RETURN RECEIPT REQUESTED IN HOPES THAT I DO NOT ENDURE THE NIGHTMARE THAT OTHERS HAVE IN DEALING WITH THIS COMPANY AND NOT GETTING REFUNDED!
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ID
#472114 Review #472114 is a subjective opinion of poster.
Location
Conway, South Carolina
Product
Meaningful Beauty Subscription
Loss
$85

Meaningful Beauty - Unprocessed return.

Returned shipment at my expense & kept waiting for refund to show on my card & after waiting a month I call Meaningful Beauty & am told it takes 4-6 weeks once they receive the product for the refund to be processed. I explained in dealing with another skin care company my refund was processed within 5 days of them receiving the return. I then provided the tracking# & told him the pkg was delivered on 12/14/13 & was then told by the rep he would go to person over him & have it processed within 3-5 days. Five days later I get an email stating my pmt hasn't been received so I call back because this meant my refund obviously wasn't processed, on this call I'm told the refund hasn't been processed & again it will be 3-5 days only after I tell the rep to cancel my membership. Not a very good experience on the first return & if my refund is not processed within that time quoted there will be he'll to pay. While my skin feels better when I use it I have not seen such a difference in wrinkles as they claim, I can definitely use other products for less $.
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ID
#471708 Review #471708 is a subjective opinion of poster.
Location
Spring, Texas
Product
Meaningful Beauty Beauty Set

Meaningful Beauty - Charged account after canceling the account (total 3 times)

I had ordered a thirty day supply and received and was charged for a 90 day supply! Then they sent me and charged me another 90 day supply in two months time, again in two months time they repeated that process, and finally Dec and Jan they sent and charged me another 90 day supply! In total they got me for over 200.00 and proceeded to tell me they had canceled my account when really they hadn't! Ended up changing my entire account information in order to fix the problem! This is sad because Cindy Crawford has put her name and face behind such a hideous program and shady at best product!
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2 comments
Anonymous
#776115

Same thing happened to me. Canceled my account, today the took another $159.00 out of my account. Person I spoke with, never canceled it 4 months ago.

Avigdor
#785071
@PissedConsumer776115

Did they give you a cancellation #.......I got one today but guess I am going to have to cancel my credit card so no further billings....how dumb am I to order this *** product....and what a fool Cindy Crawford is for putting her name on it

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ID
#470908 Review #470908 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$200

Meaningful Beauty - Ordered per the infomercial with different outcome

I ordered this product and thought I was getting it for the price of $39.95 and the when it came in the mail, it was a price of $149.95. I proceeded to cancel and they were so rude on the phone. They told me that I would be charged for the other two charges and then it would be at least 4-6 weeks before I would get a refund and once they received their product. Very, very deceitful. Someone should stop this company from getting away with this type of business. They never said on the commercial that this was for a total price of $149.95. I would have never purchased it.
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5 comments
Anonymous
#788239

Oh my goodness!!!! I'm shocked at this.

I just ordered Friday which was just 3 days ago and I got my order rushed but still haven't received product. I hope this isn't going to happen to me too. I'm very sorry u had this happen to you.

I'm praying I'm not going to have to get a lawyer over this!!! :sigh

Anonymous
#773798

Tyty I was just getting ready to order I am so thankful that I look at the comments before I did,,, what a shameeee,,, :eek :eek i stick to my lemon and honey and cucumber water

Anonymous
#771482

I fell for this *** too, ordered from 'special offer' TV commercial. Next day I received an E-mail confirmation informing me I would be charged $150.11 Canadian.

I telephoned immediately to cancel and was told "too late it's already been shipped" which was untrue (according to the shipping notice on the package it wasn't sent till the following week). I returned the package upon receipt with written instructions to cancel the subscription, credit my account and not to send me any more product. This is being ignored, its one month and I still have no credit, plus they continue to send me product and charge my account.

The second parcel arrived yesterday and is going back today. I'm really frustrated and at a loss as to what to do next to stop these people.....I wish I'd never seen that darned commercial.

Anonymous
#773140
@PissedConsumer771482

I'm so glad I read this! I was going to order this but I changed my mind.

Sorry this happened to you!

How dare Cindy Crawford represent such a dishonest company. It always comes down to one thing...money!

Don't give up! Fight for what is right!

Anonymous
#773841
@PissedConsumer773140

I can't believe she would be involved with such a company either. I am so angry at myself for falling for this scam.

It's the principal of the thing.

I don't like being forced to pay for something that I don't even know if I will like and then be charged automatically.

Glad you read the review too.

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ID
#469760 Review #469760 is a subjective opinion of poster.
Location
Chicago, Illinois

Meaningful Beauty - They closed my account and tell me they are not "allowed" to tell me why.

I have been using products for a couple of years and actually like them; however, I have always had trouble getting shipments. I have had to call every time to get them to send a new shipment. This last time I was told my account had been closed and they were not "allowed" to tell me why. I asked for a supervisor and was told that person could not tell me either. This worries me as I am afraid it is affecting my credit score. I am going to try again tomorrow to get some answers. Why would they not be "allowed" to tell me?
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1 comment
Anonymous
#773278

74694-4 necesito y manden my segundo paquete a tuc Arizona, pues se devolvió mi dirección en tucson Arizona es 3250 N Anderson Dr

Tucson , AZ 85716 muchas gracias

Soy CHortencia Mercado.

ID
#469683 Review #469683 is a subjective opinion of poster.
Location
Dallas, Texas

Meaningful Beauty - Refusal to accept cancelation request!!

My husband ordered the basic starter kit for me as a gift. Upon receipt of the products I reviewed the paperwork and saw the provision of products being shipped and billed to his credit card automatically. He didn't realize this when he placed his order, but fine, you can cancel by calling the number provided. No online canceling was available, but again, okay, you just make the call. He made the call immediately once I brought this to his attention and the person he dealt with taking his cancelation request was so rude and basically refusing to process his cancelation request. He finally requested to speak to her supervisor to complain and hopefully get his cancelation processed, and after much verbal battle with the initial call taker refusing to get a supervisor for him, he was transferred to a supposed supervisor and met with a woman with an even worse and rude attitude than the first one. It was an unbelievable experience for him and it wasn't until he told her he was recording the call and demanding cancelation and not authorizing any additional charges to his credit card that she granted his request, but was provided no confirmation of the cancelation actually being made. No matter how good a product is, you undermine all faith in your company when you conduct business like that. I would have ordered more products because I did like them, but I did not want automatic shipments and billings. However, based on the tactics used by the call takers, I would never deal with anyone associated with this product again.
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5 comments
Anonymous
#893101

I canceled my account again today 10-30-04 I canceled this account in July but they say they have no record of it. They better cancel the account today or I will take them to court.

I don't like the product it makes my face dry and flaky.

Anonymous
#771143

I thought about ordering it but after reading your complaint *** no thank you for saving me the hassle of dealing with those rude rich people Mrs. Crawford should be ashamed of endorsing this product even if it works . I would have gone straight to my bank a got my money back. It's great your husband recorded the conversation I bet their jaws dropped ! Lol . I've always used oil of Olay and have had great results I'm turning 40 this year and people think I'm in my early thirties I use it all over my body like lotion . I thank you for your warning I think I will stick with Olay !

Layla
#771231
@PissedConsumer771143

we were happy to pay for what we received. he knew what he ordered and was prepared to pay for that.

i was happy with the kit and not looking for a refund or anything on that end of it. the automatic shipments and billings was another issue. when he said he wanted to cancel, she straight-up refused to take "no" for an answer. over and over again she refused.

and when he was asking for her supervisor, she refused that over and over again, asking him, why? why do you want to talk to a supervisor; you're dealing with me? he said, are you *** kidding me? not that it matters really, but he doesn't think it was an actual supervisor he was transferred to, just a more aggressive call taker trying her best to beat him down and she too said, no, you cannot cancel.

that's when he informed her he was recording the call, which he wasn't doing at first because it never dawned on him he would have this kind of ordeal, but once he got into it and saw how things were going, he knew he better record and put her on notice that he was recording their conversation.

we've notified the credit card company that we are not authorizing any charges from that company and asked to be notified if any attempts to bill our card is made by them because i have read several complaints/comments from others saying that after similar arguing on the phone as we had, their products were indeed canceled, no more were shipped; however, billing continued to appear on their credit card!

Anonymous
#770761

Tell them that you broke out in a rash, went to your Dr., he read the ingredients on the back of a few of their products, and told you that you are allergic to paraben. That is what I had to tell them, and it worked.

Layla
#771237
@PissedConsumer770761

i'm sure you know this already, but we shouldn't have to tell a lie in order to make them stop billing for products that we don't want; that's just crazy, lol

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ID
#469647 Review #469647 is a subjective opinion of poster.
Location
Cincinnati, Ohio

MEANINGFUL BEAUTY TRICKERY

Via the TV commercial, I purchased the "Meaningful Beauty" 5 piece kit @ the introductory price of just $39.95 !! WOW! What a great deal. I didn't like the fact that they would "automatically bill me" and continue to send the same product every 3 months. Therefore, after receiving it today, II received it today, I IMMEDIATELY called to cancel anymore shipments and I would just try what I paid for first. Upon telling them, I was informed that I had a BALANCE DUE still of $99.95 for the products I had received!!!! The customer service representative told me that I needed to RETURN the product that I just PAID FOR and they would not send anymore OR bill me anymore!! WHAT??? THIS is a scam hatched straight from the pit of ***. I was so angry. WHO can we contact to STOP THIS TRICKERY to us HONEST consumers??? HELP in VA!!
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1 comment
Anonymous
#773273

Necesito hablar *** ustedes pues hice un pedido llego el primer paquete muy bien y el segundo no llego se regresó y quiero que lo vuelvan a mandar , pero yo no les puedo hablar al tel 1800 9270047 necesito otro tel pues estoy ahorita en México. Quiero que my. Pedido lo vuelvan a mandar a otra dirección en tucson Arizona.

ID
#469351 Review #469351 is a subjective opinion of poster.
Location
Rustburg, Virginia
Product
Meaningful Beauty Commercial
Loss
$50

Meaningful Beauty - I order the thirty day supply and was sent and billed for the 90 day supply.

I called to cancel the order and was told I have a balance of 99.87 due... I was also told to mail back the shipment I received and I will get a full reimbursement.. the second payment is due to charge to my card at the end of January, Help....this is bull.... I should have known better, when the person taking the order can't speak english...I should have known it was a scam to take my money.. I was also told not to cancel my credit card it could tie up the process...what the *** is this.....
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ID
#469328 Review #469328 is a subjective opinion of poster.
Location
Wallingford, Pennsylvania
Loss
$150

Meaningful Beauty - Contact the Attorney General ASAP

Here is one for the record books. I lost my Credit Card and called my bank to close the account and send me a new card.. The card was replaced with a new one. Two months later I see a charge on my account from Meaningful Beauty. I called my bank to dispute the charge as I did not give Guthy Renker my new card # nor the security code. I also call Guthy Renker to cancel and let them know they where not authorized to use this new card. A week later the box of Meaningful beauty shows up (with products they picked). I finally stopped them by blocking them from using my account through my bank but then I was threatened with being turned over to collections if I did not pay 79.95. If this has happened to you contact your Attorney General and report it. Ask the Attorney General to have Guthy Renker provided the security code on the back of you card along with proof that you authorized them to use your card.
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ID
#468697 Review #468697 is a subjective opinion of poster.
Loss
$80

Meaningful Beauty - Cancelled account & they still proceeded to charge me

I cancelled my account in August & made an unauthorized charge to my card in Christmas last year. I call Christmas eve & the rep said she could see whew is was cancelled but instead of them cancelling they made it for another 5months. The shipment was canceled so I did not receive any product but was billed anyway, was told I'd receive the money back on my card in 3-7 business days, never did. Called again today & got the same thing.i am not happy about this at all. It has put me in a bad spot cuz to some it may not be much money but it sure is to me. My husband has been out of work & I've not had a raise in 4yrs. I work my rear off & we are still struggling & can't make ends meet. I like the product but highly doubt ill be a customer again.
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ID
#468507 Review #468507 is a subjective opinion of poster.

Meaningful Beauty - I have been screwed before many times when doing 30 day trials.

I would really like to try meaninfull beauty, however I refuse to be lied to again and have my account be exhausted. Therefore if this company wants to sell more product they should do what proactive did and make it available where people can gio to the mall and purchase the product with the same deal they provide on the internet. That way all the *** is resolved....Jessica O. Apparently I need to type at least 100 words, however my statement is pretty clear. I believe many will agree with me; it would put an end to those who have to cancel their credit cards and go through a bunch of stress that in this day in age.....we don't need it.
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1 comment
Anonymous
#766295

Since you've been screwed over many times and have learned nothing. My question to you is- Have you placed your trial order, yet? :p

Seriously, don't fall for the hype. There is no Miracle beauty product in a bottle. Unscrupulous companies love the gullible, it's what keep the $$$'s rolling in.. :roll

ID
#465837 Review #465837 is a subjective opinion of poster.
Location
Rochester, New York
Service
Meaningful Beauty Deal