order customer service products service customer account credit card money card credit
3.0
Details
In first 6 months tried repeatedly to set up online account. Made over 15 calls from Mar to Jun. Love the product so kept trying. Always willing to change my order which I set up to pay by check so didn't have to worry about credit card charges. Customer service...
View full review
1 comment
Guthy R
#999013

Hello- Our team is here to help. Our web development team is currently working to bring customers a new and improved experience on MeaningfulBeauty.com.

This may be the reason you are experiencing difficulty when attempting to create an online account. Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us in your post. Someone will be in touch with you shortly to offer further assistance and speak with you directly.

Thank you.

–Meaningful Beauty Customer Care

Review
#654150 Review #654150 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Set up my online account.

Guthy Renker | Meaningful Beauty review from Los Angeles, California

The marketing company that is responsible for all the angry, frustrating complaints regarding refunds on returned items, not being able to cancel automatic delivery and the continued use of credit cards to bill customers who no longer want the product, are the same exact review complaints heard from Wen shampoo customers. Guess who handles their marketing too? None other than Guthy Renker! How are they allowed to stay in business? Surely someone out there has some clout to put them out of business. A lawsuit is needed to pay back all the people they've cheated. Are Cindy and Chaz aware of the damage Guthy Renker is doing to their reputation or don't they care?
View full review
2 comments
Guthy R
#999014

Hello- Our team is here to assist. Please contact our Corporate Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us in your post so that we can learn more and assist you directly.

Thank you.

-Meaningful Beauty Customer Care

Anonymous
#997727

Call The BBB,and or consumers affair they will investigate

View more comments (1)
Review
#653690 Review #653690 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Hire another marketing company to handle orders who will treat customers honestly. Revamp your customer service.
Tags
  • Knowledge

Meaningful Beauty - Return Policy Review from Vancouver, British Columbia

Having difficulty cancelling membership returned the product they still billed me and won't credit me back for what they have billed as they say they haven't received the product will never order anything again
View full review
1 comment
Anonymous
#996306

I have a similar problem where they still sent my shipment when I had cancelled. They're still sending me bills and now says Notice of Pending Bad Debt.

Can they somehow get to your credit and effect it if they don't have your social??

How can they do this? Any info would help if had similar situation with other companies

Review
#651352 Review #651352 is a subjective opinion of poster.
Reason of review
Problems with payment

Meaningful Beauty - Beauty Product Review from Wilkesboro, North Carolina

1.0
Details
I've been paying for this monthly(4 months) and have not received the product.
View full review
1 comment
Anonymous
#1001096

I had a similar problem with the auto-ship felt like everytime I went to the mailbox there was a new shipment. Didn't open the box, wrote REFUSED and sent it back.

Happened 4 times after that. Called them AGAIN got a really helpful rep on the line. She not only put my auto-ship on hold for 6months, she apologized, sent me an affidavit in the mail I had to sign & send back stating that I returned the products. They not only credited me back all my $, but gave me a complimentary box of their newest products to try for free.

I love the product. If you speak nicely to the rep on the phone they WILL help you. If you're nasty (not saying you are) with them-they aren't going to help. Honestly, neither would I.

Minor speed bump that was easily corrected. I've been using this for 10 years & it's amazing!!

Review
#650949 Review #650949 is a subjective opinion of poster.
Reason of review
Order processing issue

Review in Cosmetics and Toiletries category from Evensville, Tennessee | Meaningful Beauty review

No wonder she can have such great skin she is reaping people off to pay for her face to look so good with her scam product what happen to being honest and making a living off your own back instead of people who are honest and want a honest product shame on you Cindy for scamming people who work hard for their money guess you will do anything to cheat people no wonder you have money it's not your but people you have scammed with your product!!!!!!! Have to pray for you NOT GOOD ONE DAY YOU WILL HAVE TO ANSWER FOR WHAT YOU HAVE DONE TO PEOPLE READ YOUR BIBLE IT TELLS YOU HOW YOU WILL ANSWER FOR WHAT YOU ARE DOING
View full review
Review
#650883 Review #650883 is a subjective opinion of poster.

Meaningful Beauty - Cancellation Policy Review from Evensville, Tennessee

1.0
Details
I cancelled my order and sent 5 boxes back could not tell any difference in the skin care from one out of the store except it is cheaper in store I sent them back in April and still have not got my money back and it is suppose to be 100% money back if not satisfied but they are telling me I have to pay for shipping and handling and they kept sending their packages after I cancelled them so who fault is that YOURS so I am very upset with this product and would not advice anyone to buy this product because it does not live up to what they say and they will reap you off would not use this product on my dog it's a scam
View full review
2 comments
Guthy R
#996198

Hello – Our team is here to help. You should receive your refund within 4-6 weeks of receipt however our team would like to look into the status of your account and assist further.

Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet so that we can speak with you directly and assist.

Thank you.

–Meaningful Beauty Customer Care

Anonymous
#1009994
@Guthy R

i have tried several times to talk to someone in upper management and no one available to talk to me. I have also asked for a call back and no one will take the time to call me back.

I have my bank statements and was charged several different amounts for your product. I was also charged several times twice a month for your product. I am not seeking to talk to an attorney and see what I can do to get my money back. Your product was sent back except the one month I ordered and used.

I refused your order and canceled it by phone and continue to be charged and product still sent to me. I did everything possible to resolve this matter and got the run around and over charged for your product.

I am so feed up with y'all scamming people and ripping them off. I want my money back that you stolen from me.

View more comments (1)
Review
#650873 Review #650873 is a subjective opinion of poster.
Reason of review
Problems with payment

Review in Cosmetics and Toiletries category from Saint Louis, Missouri | Meaningful Beauty review

4.3
Details
Ive been using Meaningful Beauty for a number of years. I have very sensitive skin and have had problems with other products. I LOVE this product!!! My skin is so soft and smooth. I have called the company a number of times to change my order without problems. The price is very reasonable compared to other products. One complaint, the paperwork says I get free products to try worth each shipment. ... yet all I get is free product information.
View full review
Review
#650067 Review #650067 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Good quality

Cancellation Policy Review

1.5
Details
Worst conpany I have ever dealt wirh told them to cancel abd 4 months latrer got abother huge charge. Called yet again and got huge run around trtibg to get my money back. I do not recommend anyone deal with this company period.
View full review
Review
#647864 Review #647864 is a subjective opinion of poster.
Reason of review
Problems with payment

Not receiving what was promised | Meaningful Beauty review

2.0
Details
I ordered from TV add on 3/26 after receiving order waited for the "extra" gift I was to receive. After 3 weeks I finally called and the man said I did order "from this ad" and he would send out the gift, still didn't receive after 3 weeks. Called and cancelled (I hate ordering from TV or mags. as they never send what they say what a scam!!!). I did finally receive the "gift" however, I never received the Wrinkle Smoothing Capsules with either box. Two of my friends have ask me how I like these products, I told them I love the products but the Ad is a scam and you don't get what's promised.
View full review
1 comment
Guthy R
#994523

Hello, We’d like to assist. You should have received your free gift with your shipment so we would like to have our Corporate Customer Service Escalation Team look into this for you.

Please contact the team by filling out this form: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us in your post. Once the team receives the submitted form, someone will be in touch with you shortly.

Thank you. –Meaningful Beauty Customer Care

Review
#647587 Review #647587 is a subjective opinion of poster.
Pros
  • All products received
  • Skin product
  • Product
Cons
  • Not receiving products promised
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Meaningful Beauty Serum Review

Tried it love the serums but didn't see any results but when I stopped using it my face got worse 1mth only
View full review
Review
#647325 Review #647325 is a subjective opinion of poster.
Product
Meaningful Beauty Serum
Reason of review
Not as described/ advertised